Best Party Rental Company in Chicago for Water Slides,
Bounce Houses, Concessions, and More!

Why choose PlayGround Games?

PlayGround Games is Illinois premier choice for safe, clean and affordable entertainment for all ages. Throughout the years, we have provided fun at well over 2,000 parties, events, and special occasions. From birthday parties with 15 children, up to the Taste of Chicago where we often see 6,000 guests per day, we have an in depth knowledge of what it takes to create successful events each and every time. Our professional drivers and staff are friendly and the best trained in the industry. We always clean and inspect all of our equipment before allowing its use. We are licensed and insured for your safety. PlayGround Games is inspired by owner Ryan Miller's vision of entertainment in which everyone can participate. We believe that sharing our brand of fun fits directly in line with our company slogan Because Play ALWAYS Came First! When we consider inventory items, we know that there are consistent pieces which rent well that many of our industry friends have. We look for these in addition to revolutionary and unique items to set our offerings apart. Often times we have custom units that no one else offers. PlayGround Games is the first in the Midwest to offer glow inflatables for our events. Welcome to the PlayGround Games family! We look forward to your events.

What if we need to cancel my reservation?

24 Hour Risk-Free Cancellation: As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method. Cancellation requests must be made by 11:59 p.m. the day after the order is placed. For example if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to 847-373-6925 or via email to info@thepggames.com. We will not accept a text or social media message. Our system will not accept a request based on this. *24 Hour Risk-Free Cancellation Policy is only available for orders placed online. CANCELLATION POLICY: All reservations require a non-refundable and non-transferable deposit in advance of the event. You may cancel your reservation, however, your deposit is non-refundable except in situations of our 24 Hour Risk-Free Cancellation. Deposits are 25% of the total cost of your invoice for events under $1,000.00, and 50% of the total cost of your invoice for events over $1,000.00. The remaining balance of your invoice is due fourteen (14) days prior to your event date. Cancellations processed outside fourteen (14) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method. All cash payments will be refunded via check. Customers rain check will be equal to the amount paid for their order and made available for 1 year (365 days). For orders canceled within 14 days of the event date, the total amounts paid will be forfeit unless cancellation is due to inclement weather conditions - see below. -If you cancel 4 or more days prior to your reservation and have paid in full, we will apply the value to a new date within 1 calendar year (365 days) of your original event date. Time Period Refund/Raincheck Example Same Day Full Refund Amount paid = Amount refunded > 14 Days Full Refund Amount paid = "raincheck" or customer credit < 14 Days Full Refund Amount paid = "raincheck" or customer credit, remaining amount paid refunded. < 4 Days = value can be applied as credit for 1 year (365 days).

Are your inflatables clean and safe?

Yes. We use the safest designs made by reputable manufacturers. All of our inflatable rides pass the State of Illinois mandatory ride inspection. Each inflatable is cleaned and disinfected between rentals. They are inspected onsite to ensure they are safe and ready.

Do you carry insurance?

Yes and a great question to ask any inflatable rental business. If they do not, stay away! PlayGround Games is fully insured and inspected. We can provide a copy of the insurance policy upon request. For private clients, you may ask to be named additionally insured on our policy for a $50 fee. The lessee or customer shall be in charge of monitoring each unit, unless specified otherwise. PlayGround Games is not responsible for any injuries occurring to those using the rental equipment. As always, use at your own risk.

How do I make a reservation?

We've made it easy with online equipment reservations that are available 24/7 or you may call our office during business hours at www.thepggames.com. For large, multi-item events we recommend speaking with one of our friendly staff. Due to scheduling constraints, bookings for DJs are done only over the phone. A credit card is required to make online reservations.

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