Frequently Asked Event and Rental Questions
Below you will find a list of commonly asked events and rental questions that many of our clients would like to know about. Here at PlayGround Games we value full transparency and educating the public on our process and how we keep creating exceptional memories. We know that this list cannot cover each and every question concerning your event or rental.
If you don't find the answer to your specific question here, please call us at 847-373-6925. We love to hear from our clients.
No question is too silly! : )
PlayGround Games is Illinois premier choice for safe, clean and affordable entertainment for all ages. Since 2014 we have provided fun at well over 2,000 parties, events, and special occasions. From birthday parties with 15 children, up to the Taste of Chicago where we often see 6,000 guests per day, we have an in-depth knowledge of what it takes to create successful events each and every time. Our professional drivers and staff are friendly and the best trained in the industry. We always clean and inspect all of our equipment before allowing its use. We are licensed and insured for your safety.
PlayGround Games is inspired by owner Ryan Miller's vision of entertainment in which everyone can participate. We believe that sharing our brand of fun fits directly in line with our company slogan "Because Play ALWAYS Came First".
When we consider inventory items, we know that there are consistent pieces which rent well that many of our industry friends have. We look for these in addition to revolutionary and unique items to set our offerings apart. Often times we have custom units that no one else offers. PlayGround Games is the first in the Midwest to offer glow inflatables for our events.
Welcome to the PlayGround Games family! We look forward to your events.
PlayGround Games is inspired by owner Ryan Miller's vision of entertainment in which everyone can participate. We believe that sharing our brand of fun fits directly in line with our company slogan "Because Play ALWAYS Came First".
When we consider inventory items, we know that there are consistent pieces which rent well that many of our industry friends have. We look for these in addition to revolutionary and unique items to set our offerings apart. Often times we have custom units that no one else offers. PlayGround Games is the first in the Midwest to offer glow inflatables for our events.
Welcome to the PlayGround Games family! We look forward to your events.
Yes and a great question to ask any inflatable rental business. If they do not, stay away! PlayGround Games is fully insured and inspected. We can provide a copy of the insurance policy upon request. For private clients, you may ask to be named additionally insured on our policy for a $50 fee. The lessee or customer shall be in charge of monitoring each unit, unless specified otherwise. PlayGround Games is not responsible for any injuries occurring to those using the rental equipment. As always, use at your own risk.
We've made it easy with online equipment reservations that are available 24/7 or you may call our office during business hours at www.thepggames.com. For large, multi-item events we recommend speaking with one of our friendly staff. Due to scheduling constraints, bookings for DJs are done only over the phone. A credit card is required to make online reservations.
Whether you're planning a backyard party, large festival, community, school, or religious event, PlayGround Games provides fun rides and equipment for every occasion. Our experienced Event Services Team can assist in planning your event or we can handle everything for you.
PlayGround Games always aims to provide the highest entertainment value without sacrificing quality and safety. In order to assist you in your selection process, our website clearly states pricing and indicates the availability of all of our rides, games, and equipment. For pricing or questions regarding: multiple units, multiple days, large festivals, carnivals, fundraisers, profit-sharing, pay-per-ride events, staffing, etc., please call 847-373-6925. We can assist you with event planning or handle the entire event for you. Let us do all the work so you can have all the fun.
For your convenience, the fastest way to reserve your party or event equipment is through our website www.thepggames.com. Please make your reservations as soon as possible. All of our Rides and Games are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want. Once an item is booked we will not be able to offer that item to someone else.
The first thing you should do is measure your space the inflatable will be as well as the entrance to get the unit to its intended location. Make sure you know where you want your inflatable rental and make sure there is enough room. Second step make sure your outside plug is working. Plug something in ahead of time to test it. We need electricity within 50 feet of the inflatable (25 feet for concessions and games). The third step is mow your lawn the day before, not the same day or the morning of set up. It will help keep the moonwalk clean for your kids enjoyment. Fourth, if you have a dog please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterslide rental, don't water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry. PlayGround Games reserves the right to not deliver if these steps have not been follow and attempt redelivery at a later time.
Yes! Check it out below
-Always have adult supervision at ALL times, when children are in or around the unit.
-Children must remove their shoes prior to entering the unit.
-Keep the number of children in the unit at or below the number indicated in the rental agreement.
-No horseplay or flips.
-Absolutely NO gum, food, drinks, candy, or silly string in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
-Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun.
-Do not move the unit from the setup location for any reason.
-Do not use near water or when fireworks are being used or will be used.
-Most importantly have FUN!
-Always have adult supervision at ALL times, when children are in or around the unit.
-Children must remove their shoes prior to entering the unit.
-Keep the number of children in the unit at or below the number indicated in the rental agreement.
-No horseplay or flips.
-Absolutely NO gum, food, drinks, candy, or silly string in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
-Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun.
-Do not move the unit from the setup location for any reason.
-Do not use near water or when fireworks are being used or will be used.
-Most importantly have FUN!
Yes, our price includes set up and take down. Although additional fees may apply for areas farther from our warehouse. We do offer FREE delivey within 5 miles of our Vernon Hills based warehouse. Additional fees can be assessed for more difficult installations. Our delivery/pick up schedule hours range from 6 am to 11 pm to make sure we can get out all the equipment to all of our amazing customers. For early and late drop offs/pick ups additional arrangements will be required.
Of course not! We arrive early to set up so you get the entire rental time to play.
Deposits are 25% of the total cost of your invoice for events under $1,000.00, and 50% of the total cost of your invoice for events over $1,000.00. The remaining balance is due 14 days before your event date. All balances must be paid prior to delivery--unless agreed to in writing. For deposits paid by charge card, the balances due will be charged to the same card the week of the event.
24 Hour Risk-Free Cancellation:
As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.
Cancellation requests must be made by 11:59 p.m. the day after the order is placed. For example if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to 847-373-6925 or via email to info@thepggames.com. We will not accept a text or social media message. Our system will not accept a request based on this.
*24 Hour Risk-Free Cancellation Policy is only available for orders placed online.
CANCELLATION POLICY: All reservations require a non-refundable and non-transferable deposit in advance of the event. You may cancel your reservation, however, your deposit is non-refundable except in situations of our 24 Hour Risk-Free Cancellation. Deposits are 25% of the total cost of your invoice for events under $1,000.00, and 50% of the total cost of your invoice for events over $1,000.00.
The remaining balance of your invoice is due fourteen (14) days prior to your event date.
Cancellations processed outside fourteen (14) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method. All cash payments will be refunded via check. Customers rain check will be equal to the amount paid for their order and made available for 1 year (365 days).
For orders canceled within 14 days of the event date, the total amounts paid will be forfeit unless cancellation is due to inclement weather conditions - see below.
-If you cancel 4 or more days prior to your reservation and have paid in full, we will apply the value to a new date within 1 calendar year (365 days) of your original event date.
Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 14 Days Full Refund Amount paid = "raincheck" or customer credit
< 14 Days Full Refund Amount paid = "raincheck" or customer credit, remaining amount paid refunded.
< 4 Days = value can be applied as credit for 1 year (365 days).
As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.
Cancellation requests must be made by 11:59 p.m. the day after the order is placed. For example if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to 847-373-6925 or via email to info@thepggames.com. We will not accept a text or social media message. Our system will not accept a request based on this.
*24 Hour Risk-Free Cancellation Policy is only available for orders placed online.
CANCELLATION POLICY: All reservations require a non-refundable and non-transferable deposit in advance of the event. You may cancel your reservation, however, your deposit is non-refundable except in situations of our 24 Hour Risk-Free Cancellation. Deposits are 25% of the total cost of your invoice for events under $1,000.00, and 50% of the total cost of your invoice for events over $1,000.00.
The remaining balance of your invoice is due fourteen (14) days prior to your event date.
Cancellations processed outside fourteen (14) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method. All cash payments will be refunded via check. Customers rain check will be equal to the amount paid for their order and made available for 1 year (365 days).
For orders canceled within 14 days of the event date, the total amounts paid will be forfeit unless cancellation is due to inclement weather conditions - see below.
-If you cancel 4 or more days prior to your reservation and have paid in full, we will apply the value to a new date within 1 calendar year (365 days) of your original event date.
Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 14 Days Full Refund Amount paid = "raincheck" or customer credit
< 14 Days Full Refund Amount paid = "raincheck" or customer credit, remaining amount paid refunded.
< 4 Days = value can be applied as credit for 1 year (365 days).
The deadline for canceling an order for a raincheck is 4:00 PM on the day prior to the event start date. Due to the expenses involved with preparation, transportation and loading/unloading equipment, any services canceled after 4:00 PM on the day prior to the event date will result in forfeit of the deposit and a restocking fee equal to 33% of the subtotal in the rental agreement. We must receive a phone call and you must speak to a live person to confirm cancellation. Our office number is 847-373-6925. A voicemail, text, or email is not sufficient and we will note the time this call comes in. Once the rental items are delivered, there is no refund due to rain, high winds, or change in weather.
The day before and morning of your event, we monitor the weather using www.weather.com. We do not monitor any other weather software or website. We will not honor a different source even if it looks different. Any decisions will be made solely using this source and the client's discretion to cancel. Please note, we must keep safety in mind at all times. PlayGround Games reserves the right to cancel your rental due to inclement weather at any time.
Weather-Related Equipment Cancellations
Operating in the MidWest, we understand the possible need to reschedule events or select a different unit due to weather. If the event-day weather is poor, there is no fee to cancel. The monies paid will be held as a rain check for one year, unless our crew has already started their delivery route. Once our crew leaves our warehouse, no rain check will be offered. If the rented equipment is substituted for something that costs less, the remaining balance paid will given in the form of a rain check. No refunds are given for cancellations. Unless the weather is so bad as to risk our equipment, we leave the decision to cancel up to you on days in which there is a high chance of rain. Our main concerns are wind and rain. For orders canceled more than 14 days prior to the event date, customers may receive a rain check equal to the amount paid for their order and made available for one year. For orders canceled within 4 days of the event date, the amounts paid will be forfeit.
Cancellation Policy for Performers
Weather cancellations do not apply to performers.
Rain Checks
Rain checks are available to be used for another event within 1 year (365 days) of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
-Lack of adequate electricity onsite. The requirements for each unit are listed online.
-Cancellations once our personnel or equipment are dispatched.
-Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
-Lack of an adult being present to sign for the order during pre-arranged delivery time.
The day before and morning of your event, we monitor the weather using www.weather.com. We do not monitor any other weather software or website. We will not honor a different source even if it looks different. Any decisions will be made solely using this source and the client's discretion to cancel. Please note, we must keep safety in mind at all times. PlayGround Games reserves the right to cancel your rental due to inclement weather at any time.
Weather-Related Equipment Cancellations
Operating in the MidWest, we understand the possible need to reschedule events or select a different unit due to weather. If the event-day weather is poor, there is no fee to cancel. The monies paid will be held as a rain check for one year, unless our crew has already started their delivery route. Once our crew leaves our warehouse, no rain check will be offered. If the rented equipment is substituted for something that costs less, the remaining balance paid will given in the form of a rain check. No refunds are given for cancellations. Unless the weather is so bad as to risk our equipment, we leave the decision to cancel up to you on days in which there is a high chance of rain. Our main concerns are wind and rain. For orders canceled more than 14 days prior to the event date, customers may receive a rain check equal to the amount paid for their order and made available for one year. For orders canceled within 4 days of the event date, the amounts paid will be forfeit.
Cancellation Policy for Performers
Weather cancellations do not apply to performers.
Rain Checks
Rain checks are available to be used for another event within 1 year (365 days) of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
-Lack of adequate electricity onsite. The requirements for each unit are listed online.
-Cancellations once our personnel or equipment are dispatched.
-Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
-Lack of an adult being present to sign for the order during pre-arranged delivery time.
Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18'-20') to accommodate most inflatables although we have some shorter units. The inflatable must not be set up too near hot lights, fire prevention equipment, air conditioning vents, or any fire hazards. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.
Most of our jumps (all of our character jumps for example) are 15ยด which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Yes. For delivery to most areas in our region the minimum order amount is $150.00. If your items ordered do not meet the minimum you may select you must cover the difference or upgrade. If you do not want to upgrade, there are some items that are available for customer in person pick up. There is no minimum purchase required for Customer Pick-ups.
Our standard rental periods are 4 hours (1-4 hrs), 7 hour (5-7 hrs) and Day rentals (8-12 hours) for delivered equipment unless specified online. Our standard delivery hours range from 9 am to 8 pm for online bookings. We may decrease the hours available for online booking due to early sunsets. Delivery and take down times are outside of your rental period and not calculated into it. Overnight and multi-day options may be available for many items. Customer Pickups are by the day. Call to book outside of the standard rental periods. *Please remember that inflatables are not recommended to be used after sunset unless extra lighting is used.
Yes we do. For 7% of your rental fee we will waive any accidental damage that happens to our equipment during your rental excluding intentional damage or theft. The exclusion includes Silly String, permanent marker and cleaning fees as well.
Ride loading varies by rider's size and age, equipment size, type, and manufacturer. Some inflatables can safely handle more participants than others. General guidelines can be provided by our knowledgeable customer service team. In general, inflatable slides and interactive games allow one to two guests at a time. Most inflatable rides can safely hold between 4 and 10 guests depending on the size of the unit and the ages of the riders. Safety recommendations and rules for operation will be provided to you at the time of delivery. Each ride has safety information located on the exterior of the ride and is the definitive source for identifying the safe operation of the ride. Adult supervision is required for the safe operation of any inflatable unit. The standard bounce houses and units with "Kid" in their title are not recommended for adults. However, the interactive, giant slides and larger obstacle courses are great fun for teens and adults. Check the rules printed on the front of each inflatable for details.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call a day or two before to confirm that someone will be at the party location. Our delivery schedule hours range from 6 am to 11 pm to make sure we can get out all the equipment to all of our amazing customers. For early and late drop offs/pick ups additional arrangements will be required. If we deliver your items early you receive free play time as you will only be charged for your rental time.
Absolutely not. PlayGround Games continually purchases inflatables with the newest safety features. We search for manufacturers that construct with quality and safety in mind. All of our units are constructed from commercial-grade materials with double stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.
All of our inflatables are cleaned and inspected after every rental and are routinely completely disinfected. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.
All of our inflatables are cleaned and inspected after every rental and are routinely completely disinfected. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.
We cannot guarantee that the equipment will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a day or two. When renting a waterslide, damage can occur to the lawn in the area around the slide itself. This is primarily the result of water getting under the tarp and a high amount of foot traffic in one concentrated area.
Yes. We use the safest designs made by reputable manufacturers. All of our inflatable rides pass the State of Illinois mandatory ride inspection. Each inflatable is cleaned and disinfected between rentals. They are inspected onsite to ensure they are safe and ready.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate and become unsafe. If someone were to jump on a deflating or deflated jump they could hit the ground. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. Only use PlayGround Games cords. Never use a house hold plug or cord, they are not heavy duty enough.
Immediately call your delivery driver or the office 847-373-6925 with any concerns regarding personnel or equipment. In case of a real emergency, dial 911.
Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
Our inflatable rides and games are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000-1,100w) and some larger units use multiple blowers. Electricity is needed within 50 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
PlayGround Games supplied generators may only be used to power PlayGround Games equipment. A generator may be used to power the units if sufficient outlets/power is not available. Please see the accessories portion of our website for pricing.
Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
PlayGround Games supplied generators may only be used to power PlayGround Games equipment. A generator may be used to power the units if sufficient outlets/power is not available. Please see the accessories portion of our website for pricing.
Please use this checklist to assist you in determining if the park you are considering is suitable for inflatables.
Check with the park for any requirements regarding reservations, possible permits and insurance needs. We have listed most park departments as "additionally insured" on our general liability policy so that we are already on their approved vendor list. Client is responsible for reservation and any fees associated.
-Go to the site and confirm requirements are met for electricity, setup area size and site conditions are appropriate for the items rented. See Onsite Requirements below for details.
-Electricity. Each inflatable ride requires at least one standard 110v outlet within 50 feet of each inflation blower. Though it may be possible to run two blowers off a 20 amp circuit, it is recommended to have only 1 blower per circuit. Even though there may be multiple outlets, they may be on the same circuit thereby sharing that circuit's limited power availability. Additionally, without prior knowledge the outlet may be less than 20 amps. Play it safe, because if you pop a circuit breaker at a park, there may be no park staff available to reset it during your event. See Power Needed above for more details like requirements for generators if needed. We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a very reasonable cost. Also, parks are first come, first serve so get your spot early in the day. The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. If proof of insurance is required, please allow 2-3 business days for processing requests. There will be a small fee of $10 for acquiring proof of insurance faster than 48 hrs.
-Is there a load/unload space available for our truck?
-What is the distance to the site from the load/unload space? We will not load in more than 100 ft from the set up area. If we are asked, there will be an additional fee of $10 per each additional 50ft
-Can we use anchor stakes? Standard is 18 inch long stakes while the size used for slides 36 inch long stakes. A sandbag fee may be added if stakes are not allowed.
Check with the park for any requirements regarding reservations, possible permits and insurance needs. We have listed most park departments as "additionally insured" on our general liability policy so that we are already on their approved vendor list. Client is responsible for reservation and any fees associated.
-Go to the site and confirm requirements are met for electricity, setup area size and site conditions are appropriate for the items rented. See Onsite Requirements below for details.
-Electricity. Each inflatable ride requires at least one standard 110v outlet within 50 feet of each inflation blower. Though it may be possible to run two blowers off a 20 amp circuit, it is recommended to have only 1 blower per circuit. Even though there may be multiple outlets, they may be on the same circuit thereby sharing that circuit's limited power availability. Additionally, without prior knowledge the outlet may be less than 20 amps. Play it safe, because if you pop a circuit breaker at a park, there may be no park staff available to reset it during your event. See Power Needed above for more details like requirements for generators if needed. We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a very reasonable cost. Also, parks are first come, first serve so get your spot early in the day. The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. If proof of insurance is required, please allow 2-3 business days for processing requests. There will be a small fee of $10 for acquiring proof of insurance faster than 48 hrs.
-Is there a load/unload space available for our truck?
-What is the distance to the site from the load/unload space? We will not load in more than 100 ft from the set up area. If we are asked, there will be an additional fee of $10 per each additional 50ft
-Can we use anchor stakes? Standard is 18 inch long stakes while the size used for slides 36 inch long stakes. A sandbag fee may be added if stakes are not allowed.
Site Access: There must be a clear access route from our vehicle to your site (3ft min width for bounce houses, 4ft for larger units). Stairs, steep banks, landscaping, fences or obstructed pathway can cause delays or possibly prevent equipment setup altogether.
Site Conditions: The space requirements, including height, are listed online for each item. The site needs to be flat. Pet droppings, debris and any objects that may interfere with the use of, or cause damage to, the rental equipment must be removed. Please rake recently mown grass. Our crew will not clean or prepare the site.
Ground Surface: Grass is best, but hard surfaces like concrete may work too. Dirt or rocky soils are not acceptable and will be assessed a minimum $100 cleaning fee if used. The ground surface choice may not be changed once our crew is dispatched as specific materials are required for each ground surface type and may prevent setup of the equipment. Stakes will be used in grass unless otherwise specified. For your safety, once the unit is setup it may not be moved.
Onsite Adult: There must be an adult available onsite to receive the rental equipment and to direct where the unit will be setup. The signer will receive instruction on the proper operation requirements of each rental piece. Our crews usually have a tight schedule and may not be available to wait for an adult to show up.
Site Conditions: The space requirements, including height, are listed online for each item. The site needs to be flat. Pet droppings, debris and any objects that may interfere with the use of, or cause damage to, the rental equipment must be removed. Please rake recently mown grass. Our crew will not clean or prepare the site.
Ground Surface: Grass is best, but hard surfaces like concrete may work too. Dirt or rocky soils are not acceptable and will be assessed a minimum $100 cleaning fee if used. The ground surface choice may not be changed once our crew is dispatched as specific materials are required for each ground surface type and may prevent setup of the equipment. Stakes will be used in grass unless otherwise specified. For your safety, once the unit is setup it may not be moved.
Onsite Adult: There must be an adult available onsite to receive the rental equipment and to direct where the unit will be setup. The signer will receive instruction on the proper operation requirements of each rental piece. Our crews usually have a tight schedule and may not be available to wait for an adult to show up.
The rental cost does NOT include an operator unless specified. Customers are to provide adult supervision or, for an additional fee, our crew may be hired to monitor the equipment or supervise the event. During the ordering process you may see "Attendants: 1" on an item's page. This is to inform you how many people are required to monitor that unit--NOT how many we will provide.
For payments we accept credit cards (MC, V, AMEX, DISC) and business checks. For online orders we only accept payments using these credit cards. A check must clear a minimum of 7 business days before your event date. Our drivers do not carry cash, so we cannot receive any payments using this method. All deposits/payments are due and expected at the time of signing our online contract. All orders require a 25% credit card or check deposit. The remaining balance is due 14 days before your event date. If the bank returns a check unpaid, the Lessee must pay with a cash, the amount of the check, plus a $25.00 fee to PlayGround Games address within two days. Unpaid checks will be referred to an attorney for collection with additional $50.00 cost plus any and all legal fees incurred collecting said unpaid checks.
Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
If possible, all inflatables and tents should be staked in the ground for safety. We can set up on grass (our favorite and best for the kids), dirt, turf, inside play surfaces, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. If staking is not possible, weights will be required in the place of stakes. Set-up location and conditions are the responsibility of the customer and must be identified upon placing a rental reservation and cannot be modified once the driver has left our warehouse. PlayGround Games is not responsible for damage to underground cabling and/or utilities including irrigation systems. JULIE can be requested to your property in advance of your event. We highly recommend this to be done a minimum of 3-4 days in advance. if you have any concerns or questions. They can be reached by calling 1-800-892-0123.
If you believe the service level warrants a tip, it would certainly be appreciated by these hard-working team members that often work long hours in challenging conditions. However, tipping is not required.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of years of use. If this happens please alert us at once so we can remedy the situation and repair it on site, or bring you a different unit. We inspect every unit before it goes out, but it is a possibility to happen. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.