No Contact Delivery
We're Ready to Service Your Event Needs
After an extensive research session and development of understanding to how we can serve you at the highest level, we're ready to do events again!
Aside from cleaning every rental item with cleaners approved to kill 99.9% of pathogens, including human coronavirus, we have created our industry leading 100% no-contact delivery solution that increases the safety of both you and our team. We maintain social distancing through out the entire process.
Below we have outlined the steps we are taking to responsibly service you and your loved ones. If you have any questions or comments, please feel free to contact us at 847-373-6925.
Book Now!
Aside from cleaning every rental item with cleaners approved to kill 99.9% of pathogens, including human coronavirus, we have created our industry leading 100% no-contact delivery solution that increases the safety of both you and our team. We maintain social distancing through out the entire process.
Below we have outlined the steps we are taking to responsibly service you and your loved ones. If you have any questions or comments, please feel free to contact us at 847-373-6925.
Our Reservation Process So Easy Your 5-Year-Old Can Do It :
Step 1. Click Check Availability or the Calendar icon at the top of our website.
Step 2. Select the Date and Times of your event. Start and End time of your rental.
Step 3. Select the item(s) you are interested in and add them to the cart.
Step 4. Answer some simple event questions and input your billing information.
Step 5. Pay a small deposit or pay in full.
Not sure how to book online? Watch this quick video and we will walk you through the steps. Or you can always give us a call and one of our friendly event planning experts will get everything taken care of for you. It's that easy!
Reserve Your Event Today!
Step 2. Select the Date and Times of your event. Start and End time of your rental.
Step 3. Select the item(s) you are interested in and add them to the cart.
Step 4. Answer some simple event questions and input your billing information.
Step 5. Pay a small deposit or pay in full.
Not sure how to book online? Watch this quick video and we will walk you through the steps. Or you can always give us a call and one of our friendly event planning experts will get everything taken care of for you. It's that easy!
1) Pay Online or Over the Phone
Whether you're ordering online or over the phone, simply pay your deposit or pay in full to book your rental equipment. If you decide not to pay in full, you can pay electronically through a link in your receipt, over the phone when we call to confirm the order or the day of delivery. We will not be taking cash or check upon delivery. A credit or debit card will be the only option and will need to be called in by you before delivery.
2) Watch Inflatable Safe Operations Video
In order to be properly prepared for your rental, we have provided a safety video to review safe operation of inflatables and how to properly monitor them while they are in your care. Monitoring an inflatable should be taken very seriously. After completion of the video, you will need to review and sign your Rental Contract and Safety Addendum. Upon delivery, a trained professional will instruct you on the safe operation of the equipment as well.
E-Sign Rental Contract & Safety Addendum
After completing your order and reviewing the safe operation video located in your receipt or at www.thepggames.com/safe-operation/, you'll need to review and e-sign your Rental Contract and Safety Addendum. For your convenience, both of these items are within the same link and only require one signature. After signing, you can review the documents at any time by clicking on the "Click Here to Review and Sign Your Contract" link in your receipt.
Additional Precautions, Cleaning and Sanitizing
1. We are cleaning and sanitizing all of our equipment with a broad spectrum disinfectant used in hospitals, hotels, nursing homes, and schools. This product specifically kills Human Coronavirus, TB, HBV, HAV, HCV, staph, salmonella, and Pseudomonas.
2. We are following the State of Illinois 20 requirements to continue to operate.
3. We are allowing our team to work remotely, when possible.
4. Our delivery team are wearing gloves, masks, and sanitizing between each stop for your safety and theirs.
Same great service. Same great inventory. We set up and take down.
Let's face it. We all live busy lifestyles and may not have time to shop all day for a party and event rental equipment. And to top it off, there is nothing more frustrating than taking the time to find what you want and being surprised at checkout with a laundry list of fees. We hear you and keep it simple with an itemized list check out where you can see everything. You don't need surprises when your only goal is to have safe and clean FUN!
Frequently Asked Questions
PlayGround Games is Illinois premier choice for safe, clean and affordable entertainment for all ages. Throughout the years, we have provided fun at well over 2,000 parties, events, and special occasions. From birthday parties with 15 children, up to the Taste of Chicago where we often see 6,000 guests per day, we have an in depth knowledge of what it takes to create successful events each and every time. Our professional drivers and staff are friendly and the best trained in the industry. We always clean and inspect all of our equipment before allowing its use. We are licensed and insured for your safety.
PlayGround Games is inspired by owner Ryan Miller�����¢����¢����¢s vision of entertainment in which everyone can participate. We believe that sharing our brand of fun fits directly in line with our company slogan Because Play ALWAYS Came First�����¢�����¢.
When we consider inventory items, we know that there are consistent pieces which rent well that many of our industry friends have. We look for these in addition to revolutionary and unique items to set our offerings apart. Often times we have custom units that no one else offers. PlayGround Games is the first in the Midwest to offer glow inflatables for our events.
Welcome to the PlayGround Games family! We look forward to your events.
PlayGround Games is inspired by owner Ryan Miller�����¢����¢����¢s vision of entertainment in which everyone can participate. We believe that sharing our brand of fun fits directly in line with our company slogan Because Play ALWAYS Came First�����¢�����¢.
When we consider inventory items, we know that there are consistent pieces which rent well that many of our industry friends have. We look for these in addition to revolutionary and unique items to set our offerings apart. Often times we have custom units that no one else offers. PlayGround Games is the first in the Midwest to offer glow inflatables for our events.
Welcome to the PlayGround Games family! We look forward to your events.
24 Hour Risk-Free Cancellation:
As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.
Cancellation requests must be made by 11:59 p.m. the day after the order is placed. For example if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to 847-373-6925 or via email to info@thepggames.com. We will not accept a text or social media message. Our system will not accept a request based on this.
*24 Hour Risk-Free Cancellation Policy is only available for orders placed online.
CANCELLATION POLICY: All reservations require a non-refundable and non-transferable deposit in advance of the event. You may cancel your reservation, however, your deposit is non-refundable except in situations of our 24 Hour Risk-Free Cancellation. Deposits are 25% of the total cost of your invoice for events under $1,000.00, and 50% of the total cost of your invoice for events over $1,000.00.
The remaining balance of your invoice is due fourteen (14) days prior to your event date.
Cancellations processed outside fourteen (14) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method. All cash payments will be refunded via check. Customers rain check will be equal to the amount paid for their order and made available for 1 year (365 days).
For orders canceled within 14 days of the event date, the total amounts paid will be forfeit unless cancellation is due to inclement weather conditions - see below.
-If you cancel 4 or more days prior to your reservation and have paid in full, we will apply the value to a new date within 1 calendar year (365 days) of your original event date.
Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 14 Days Full Refund Amount paid = "raincheck" or customer credit
< 14 Days Full Refund Amount paid = "raincheck" or customer credit, remaining amount paid refunded.
< 4 Days = value can be applied as credit for 1 year (365 days).
As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.
Cancellation requests must be made by 11:59 p.m. the day after the order is placed. For example if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to 847-373-6925 or via email to info@thepggames.com. We will not accept a text or social media message. Our system will not accept a request based on this.
*24 Hour Risk-Free Cancellation Policy is only available for orders placed online.
CANCELLATION POLICY: All reservations require a non-refundable and non-transferable deposit in advance of the event. You may cancel your reservation, however, your deposit is non-refundable except in situations of our 24 Hour Risk-Free Cancellation. Deposits are 25% of the total cost of your invoice for events under $1,000.00, and 50% of the total cost of your invoice for events over $1,000.00.
The remaining balance of your invoice is due fourteen (14) days prior to your event date.
Cancellations processed outside fourteen (14) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method. All cash payments will be refunded via check. Customers rain check will be equal to the amount paid for their order and made available for 1 year (365 days).
For orders canceled within 14 days of the event date, the total amounts paid will be forfeit unless cancellation is due to inclement weather conditions - see below.
-If you cancel 4 or more days prior to your reservation and have paid in full, we will apply the value to a new date within 1 calendar year (365 days) of your original event date.
Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 14 Days Full Refund Amount paid = "raincheck" or customer credit
< 14 Days Full Refund Amount paid = "raincheck" or customer credit, remaining amount paid refunded.
< 4 Days = value can be applied as credit for 1 year (365 days).
Yes. We use the safest designs made by reputable manufacturers. All of our inflatable rides pass the State of Illinois mandatory ride inspection. Each inflatable is cleaned and disinfected between rentals. They are inspected onsite to ensure they are safe and ready.
Yes and a great question to ask any inflatable rental business. If they do not, stay away! PlayGround Games is fully insured and inspected. We can provide a copy of the insurance policy upon request. For private clients, you may ask to be named additionally insured on our policy for a $50 fee. The lessee or customer shall be in charge of monitoring each unit, unless specified otherwise. PlayGround Games is not responsible for any injuries occurring to those using the rental equipment. As always, use at your own risk.
We've made it easy with online equipment reservations that are available 24/7 or you may call our office during business hours at www.thepggames.com. For large, multi-item events we recommend speaking with one of our friendly staff. Due to scheduling constraints, bookings for DJs are done only over the phone. A credit card is required to make online reservations.